What Kind?
I must admit I’m awful when it comes to understanding what people are asking me on the other side of the counter, which makes me super thankful I don’t work in customer service. I’d find myself in situations like this daily! At least Frankie’s customer had an accent he could blame the misunderstanding on.
That had to be frustrating for her, though. I wonder if she eventually spelled it or pointed it out to get the flavor she wanted. I’d have given up after the fourth time, ordered something else, panicked, and ran out of the ice cream shop.